An email response to an automated email it got from air Canada's customer relations.
Julie Edwards,
Forgive me if this sounds krass but are you kidding me?? You're telling me that based on millions of bookings made every year that these bookings are just pure estimations? I'm a traveller. I travel often and quite enjoy both the trip there and time I spend away. I, in all my years have never had a flight moved to another day. An hour here or there but never another day. And especially not on Christmas day. You, three weeks out moved my flight and cost me hours frustration, stress, anxiety, loss of valuable time with my family whom I don't live near. Due to my lack of flexibility around the holidays I couldn't meet YOUR requirements.
Your offer of compensation is a joke and you know it. I have had airlines screw things up doing much less and been more understanding and compensating than your 15% coupon. I paid almost double to fly with you guys then what I could have with other airlines.
I hope you never book a flight with hopes of flying that same day. That would just be ludicrous. Keep your coupon Julie. I'm insulted. And I actually liked Air Canada. Thanks for making it worse. By the way, your auto response email couldn't sound any more general and impersonal.
Justin