I have a BabyLock sewing machine that has been broken for a few years and am just getting around to getting it fixed. I found The Electric Needle on Google, after calling another place that made me make an appointment for 3 months from now! Electric Needle's website said I didn't need an appointment, and that was no lie! I walked in, showed Jen the problem, and she got to fixing it right away. She was done in about 15 minutes, gave me some advice on my sewing project, and did not even charge me anything! I will definitely be bringing them some return business.