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| - I have been a customer of Findlay Toyota's for over two years. I am at a point where my Toyota only needs maintenance every six months or so.... I have always tried to use a coupon when available and my service goes down to about $60. I have notice though, that the service price fluctuates depending on the service writer. Sometimes it's as the coupon state's ($56.95 including all shop fees, plus tax) , which comes out to a little under $60 dollars. Most times, I don't bother with a dollar or so either way, but this last visit I decided to question it. Here was the way my invoice read:
LABOR AMOUNT 24.52
PARTS AMOUNT 55.43
GAS,OIL LUBE 0.00
SUBLET AMOUNT 0.00
MISC. CHARGES 5.13 (?????)
TOTAL CHARGES 85.08
LESS INSURANCE 23.00 (Whats this ?, I don't have insurance, so I guess my original charge was $85.05)
SALES TAX 4.99
Total 67.07
...and here's what Thomas Rayl, Service Director, said about the charged amount, " I don't see anything wrong with this invoice, it is fine". I attempted to contact Findlay Toyota Management regarding this issue meeting with negative results.....When going to this dealer always ask for the "OUT THE DOOR PRICE" before agreeing to the service....
UPDATE: Reply to their response; You have gone around the subject matter I was stating, "Fluctuating prices" & it was not just my most recent visit as you stated. As for "nickel & dime-ing", we are not talking dollars & cents, we are talking $5 to $10 or more as I have shown.... Also, there is NO transparency at your dealership, I drove up asked for my service, the girl took my Coupon, said , "OK', then told me twice during my visit they were running late, then almost two hours later I was handed my inflated bill, not transparent. I will NOT be contacting Thomas Rayl, Service Director. (General Manager John Barr knows why)
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