I don't get the hate. If there's a better salad downtown (quick takeaway or otherwise), I'd love to hear about it. Some of the house recipes aren't my all-time favorite but there is nothing stopping anyone from building a custom one. Also the fresh bread is great and I want to know their source immediately. I would like the option of online ordering for the times the line is out the door, but given the limited space and staff I'm not sure if that would help or hurt.
It's not the cheapest place around but why anyone would think that fresh ingredients from local sources would be as cheap as a salad from Wendy's is baffling to me. If there were a overwhelming number of places like this downtown to pick from, then we can get picky. But right now this is just about as good a salad as you can get.