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| - I think it's a start of a new relationship here. I work on the same street as this mom and pop shop and was used to seeing the famous Wisey's Pie in the exact location where Urbun Eats is now. This is a relatively new business in the Leaside area, and I think it's got memorable qualities to make it a lasting gem. By that, I am specifically pointing to the service and quality of food.
Upon entering, you will be greeted with a smile by a boy who seems to be the son of the family running the place. This kid's got emotional labour and customer service down, that's for sure! I like to know my options and thus tend to be the type to ask several questions to pinpoint my food selection. Even so, he handled it all with ease without any hesitation and was a careful listener. You could honestly tell that he cares for the customer and has a good work ethic when it comes to providing stellar customer service.
The food also has a magnitude of its own, mind you. I got the Urbun Smoke, which the boy recommended among other interesting items, with the Standard Combo. The Urbun Smoke was about 13 dollars and the Standard Combo, which included fries/onion rings and a pop, was 3 dollars. Their burgers are priced at the gourmet tier, which may turn some potential diners away, but their quality of meats and portion size are their trump cards. Take a look at my burger - It. Is. Massive! I sent a photo to my friends and the size was all they kept talking about!
Their variety is also refreshing. When you order a burger, you choose one of three buns: regular, seeded, and brioche. The family members are also helpful in advising about the best bun selection for the particular burger you're ordering, so don't sweat it. I think the brioche bun would put a sweet spin on a chicken burger, so I'm eager to try that combination next. In fact, I might like it more than chicken and waffles! Meat-wise, my Urbun Smoke had Montreal smoked meat in it and it tasted far better than bacon in a burger! The AAA beef patty was also not overcooked. Rather, I think it was medium to medium well done because I still had some pink patches in my patty. This ensured that each mouthful was soft rather than chewy. This is gourmet burgers done right.
Right now, it's a hole in the wall type of joint, but I wouldn't be surprised if it gets its own hype when the area becomes busier after the LRT is finished. It's got all the works going for it anyway:
1. Customer service with a Can Do attitude
2. Portions that don't leave you hanging when you run out of cash to buy seconds
3. Well-cooked and flavourful meats
4. A type of bun for any mood
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