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  • This is the only place I can find online to review Josten's. I placed an order for a cap, gown and tassel. After officially placing the order, I decided I wanted to make a change and add graduation announcements. Copied from their website: "If you placed your order by phone or online please call 1.800.854.7464, ext. 17107 within 24 hours of order placement. Changes and cancellations are not allowed after 24 hours. " So since I placed an order less than 5 minutes ago, making a change wouldn't be a big problem, right? I called and I was told that my order wouldn't show up in their system for another 24 hours! Interesting, because FROM THE WEBSITE, it says you can't make any changes or cancellations after 24 hours?! After dealing with several customer service representatives each telling me different things, I was able to work it out in the end! My cap and gown and correct tassel came in 7 days, grad announcements in 8. When you pay $54 (the cheapest package option) for 25 graduation announcements, you expect a gorgeous, thick card with elegant lettering and your name standing out that will amaze your fam and friends! NOPE! It's a regular 8x11 piece of paper folded into 4; my school's logo embossed on the front and a hard-to-read, plain black, small cursive font on the inside. I assumed my name would be a different size or color to stand out, but nope. Extrememly disappointed with these grad announcements. I wish I would have made my own or had them made better for half of the price. To add on to their INCOMPETENT customer service, FOUR of my classmates who graduated in 2012 (our ceremony is in 2013) received the WRONG TASSEL! One of my classmates received an email stating that her package is in transit. The next day, a Josten's employee called her to ask if she needed a '12 or '13 tassel. Why are you asking if the package is already on the way?! And what do you know.. she received the WRONG tassel! It even says on her package that it's 2012!! There are still plenty of classmates who are waiting for their packages or need to order. Hopefully Josten's doesn't screw up for the 2398409th time!!
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