I waited to be seen for about an hour. I was told that a assistant called in and this was the reason for the delay. The fact that Dr Davis and Rebekah were very apologetic made me feel better. Dr Davis took his time and wasn't rushed at all. Which tells me my time was my time regardless if they were behind. Now that was and is respectable. Overall the office is always packed. It's an okay office I've seen better as far as appearance. I've been to other orthodontics where coffee, cookies and even ice cream is provide. Risas can definitely up their game here.