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  • What a disappointing experience. I went in on 10/8/2012 for a late lunch. The crew is so disappointed to see anyone outside of rush hour. It is the most unwelcoming feeling. I could not sit down because of the filthy seat. My husband had to find something to wipe down my booth seat before I could sit down. The busser didn't even seem to notice that there was dirty seats at every table he cleaned. The floor under one table was absolutely filthy. No one blinked an eye. The manager stood and stared out to the floor. He was far enough away to not see anything. Bad strategy. The server completely abandoned us after our food came. She brought me a ketchup with nothing in it and then proceeded to stand at another table and talk for five minutes. My husband had to go get some pico and tabasco for us. We finally interrupted her to get another bottle of ketchup. I did not like my meal at all. It fell apart. It was dry. They put about a 1/4 teaspoon of hummus on it. It was a black bean burger that desperately needed salt. I had no opportunity to ask for anything to improve it because the server failed to check on us for eternity. My hubby loved his hummus and chicken dish and the caramelized cauliflower/tahini dish was out of this world delicious. That got them an additional star. This store has completely neglected the details. Their standards have taken a serious dive. I will not be going back until they have new management in place. Cleanliness, and customer service are seriously deficient.
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