Looking to replace the chandelier over our dining room table - there were many selections. We liked one in particular but some of the lamps were a bit crooked. We asked about it and the man who helped us dove right in to make them straight, getting tools and making it right.
We bought the fixture but when installing found it needed to be a foot longer with longer rods from the ceiling. We went back to the store and another person spent a half hour with us pulling spare parts from the back to make the light work for us. Very pleased with the nice service, and of course, our new chandelier.