| rev:text
| - 6/22/16 - 4:58PM
Just left Two Guys Barbershop. My experience was less than satisfactory. I can't remember the older man's name that worked on me. I went in for a beard trim/beard line up. The beginning of the experience went well, his customer service was good. However once we were taking a look at his first go at the line up, after he had done some shaving, there were some areas that needed lining up and touches. We had to go back a few times to try and get things lined up right. He tried a few times, but couldn't quite get it right. I don't know if he was tired, or just runs out of patience REALLY fast... but what happened next was bullshit. I've been shaving for 15 years, I'm particular in how I like it to look and pride myself in getting it perfect. I assumed that in the barber field, that these guys are excellent, and could make the work I do on myself look average compared to the magic I figured they could do. In the end, he lost his patience with me and told me I was done, took off the hair catching cape... signaled to me that I basically over extended my stay and to go. What kind of prima donna nonsense is that? He didn't expect any payment, I tried to get him to run my card for a tip, and he said he didn't want my money if I didn't like his work. I'm glad he didn't take a tip after all. At the end of the day, what I wanted was for him to finish what he started. Or at least for someone else in the shop to step up to the plate and get it right. I was also in there for a back of neck trim/shave/taper and he completely skipped me on that! I would've been more than happy to pay good money for a great finished product and experience. I'm really disappointed in my experience. The reviews for this shop are all seemingly great, I expected to leave this shop beyond satisfied, ready to tell everyone about this shop. The reviews I read on this place made it seem like you walk in an average guy and leave an excellent man. I was expecting stellar customer service in addition to a great barber experience. If this is how this shop treats their clients who are just wanting a great beard line up... then sooner than later they're going to go from Two Guys Barbershop to NO GUYS BARBERSHOP. That is not how you operate a small business especially considering there are barber shops on every corner in the valley now. You have to EARN your business - not push it away. That's exactly what you've done in my case.
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