There was a live ant in my sushi. A LIVE ANT. Mistakes happen, I get it. But then they refused me a refund. Wait, what?
So they pass me to the owner. I speak to him, and he also refuses me a refund because I didn't keep the sushi with the LIVE INSECT embedded in it. First, there's no way I'm putting that in my car, and second, why would you want me to bring a live insect back into your restaurant? He tells me that he's been in business for 10 years, which isn't really an argument, because there's still a live insect in my sushi.
Then he hangs up on me. No goodbye, no nothing. He just says "I can't help you" and hangs up.