Craig and his crew are amazing. We had a hideous bathroom with a giant garden tub that was totally useless and they transformed it to a clean contemporary walk-in shower, new flooring, new cabinets, new fixtures and toilet. Pluses: Fairly good estimate but you have to buy some things outside of the estimate; they start when they say, come when they are supposed to (or call if something comes up), and the workmanship is gorgeous. Let me say that again -- gorgeous.
The only hitch was caused by my foul-up and they took it in stride, did what they could until it was straightened out. :) I'm an idjit.
The last point is I felt comfortable with all the workmen. I did not hesitate to leave them to work while I ran errands. This is an important point for older women: I was comfortable with them in the house.