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| - Located at Boca Park just off Ft. Apache & Charleston in the Summerlin area, Optic Gallery is a hidden gem to those unaware like myself. I had recently gone to Lens Crafters for an eye exam...which was covered by my insurance, but unfortunately frames were not...so I had to look elsewhere. I wont go into details about my good & bad experience with Lens Crafters, however I will tell you about my great experience with Optic Gallery. Upon doing research online and making a few phone calls with my wife for a respectable place...we came upon Optic Gallery.
From the appearance outside it was a little intimidating and expensive looking, yet we decided to go in just to browse. As soon as my wife and I entered, we were promptly greeted by the front desk. I forgot her name but we asked her about our insurance coverage and how it would work for us. She answered all my questions and did a print out and gave us Kristy to further help us with making a selection in glasses. We were amazed at how clean the clinic/gallery looked. It wasn't your usual Eye Glass world where things looked like they were not supposed to be placed. They had a well amount of knowledgeable staff around to help customers. Staff were dressed professionally and clean. The layout was beautiful and bright...just refreshing! The place had a spacious waiting room for patients waiting to be seen...and in the backdrop you could see how neat patients files were kept and in order. We were even offered cold bottles of water from their fridge...I almost thought I was at Desert Toyota Dealership...but boy just that little amenity was a great way to bring a smile to our face and great for a cool-off in this hot Las Vegas summer weather.
Kristy began by asking us questions in what we were looking for or if we had any idea or previous consultations or prescriptions. She then began to show us various brands and styles of glasses on display. Boy they did have a nice selection on hand with various respectable brand names like Ray Ban, Prada, Gucci, Kenneth Cole, Hugo Boss just to name a few. While helping us browse, she stayed with us practically the whole time, but she did not push any brand or style on me...rather she told me if I liked something we could hold on to them and look more to see if we can find something similar but better. Kristy was great, she made conversations and jokes and lightened the mood. My wife and I felt very comfortable and never rushed. The customer service was great, Kristy explained everything and even offered options where if we did not find the glasses we like, we could always order something else to be shipped in. We had that personal one on one service that was outstanding! I couldn't even wait to write a review on Yelp...that my wife and I had complimented Kristy in helping us and being so nice. She told us that their clinic was built on customer service and making the patient's and customer's experience a wonderful one. We did find a pair we liked but we wanted to get a color and size that was not in stock, so we had it special ordered.
The prices were reasonable, and in some cases were even cheaper than retail stores such as Lens Crafters. Optic Gallery didn't even have TAX! Whatever the price was, that was it. No hidden fees or anything. When we did settle in to what we wanted, Kristy explained the options we had with lenses, types, anti-glare coatings and what not. She did not try to sell us anything, but made recommendations and even suggestions in options she felt were not really necessary but had the choice to get what we wanted if we wanted something or not. We paid for everything...and got a receipt and were told we would be given a call when my glasses come in.
My wife and I definitely know where to go for our Eye Exams now. We have seen great reviews for Dr. Young...and look forward for the other half of the great experience at Optic Gallery.
***NOTE - (I WILL UPDATED THIS ONCE I RECEIVE MY GLASSES)
***UPDATE - Glasses are great, fitment is alright. My only gripe though is once in a while the screws come loose. Seems I have to tighten the screws every 3-4 days...otherwise the lens might fall out. I need to have this check though or get new screws. I don't blame the customer service for this but hmmm I hope I can do something about this. I will have to stop by their clinic
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