I've been going here for the past year for gel, acrylic, manicures and pedicures. It's been really clean and nice except for the past 3-4 months- the service is suffering. I went yesterday and WILL ONLY RETURN if I have an appointment with Su, Gam or Jenny. Here are my experiences the last few times: INSISTENCE on trying something new when you have repeatedly requested a certain thing (I think I know what I want- I've been getting acrylic and manicures for almost 25 years now); technician constantly checking texts when she could've had your nails done 15 minutes earlier; attitude--I almost asked M******* if you really don't want to do my deluxe pedicure, I can wait on someone else... it was that bad among other things that happened during that same session...I could go on and on. Overall, I (and some other people I've talked to) pick-up that some of the technicians feel "entitled" and do what they want to do and consequently are disrespectful to the customer.