I have no complaints about this ramen place in terms of flavors; broth is rich and noodle texture was very good. However, their staff should really get some common sense and customer service training... ASAP. We were a table of five people and ordered 80 dollars of food, my girlfriend was the last to order and decided to share with one my friends who ordered a bigger portion. We were condescendingly and repeatedly told that each person has to order a
Minimum of 9 dollars per person. I told the server that we ordered way more than 9 dollars per person already after which she proceeded to ignore me. We decided to split a previous order so that my girlfriend had "ordered" 9 dollars
Needless to say i was not impressed and made a scene. I told her that I wanted to speak with her manager. Luckily the Chinese manager guy came out and had some common sense to Apologize.
Seriously, the waitresses here should improve their English skills to conversational level so as not to panic when resolving a conflict... Have some common sense not to ignore a customer who is visibly upset with something which does nothing but escalates discontent, most of the time a simple sorry would have resolved the issue ... Also the 9 dollar rule is important but so is common sense : 5 people times 9 =?????? Drum rolls 45 which is less than?????? Drum rolls 80 !!!!! For my life these people have much to learn in terms of customer service... Look at sansotei which has a much more cramped physical space but somehow manages to provide good service .... Again ..... Have some Common sense ... Also some Improved English skills would help