| rev:text
| - Where to start with this review?
We went with Hertz because I did the Name Your Own Price option on Priceline, which up until this experience, had been quite beneficial for saving money, however I would not recommend this feature for rental cars because you may end up with Hertz.
The Charlotte Douglas airport location is fine as far as how easy it is to get to and the shuttle arrival and departure times. However, the people who run this location are entirely incompetent.
First problem: Since I already had a reservation, I was forced to use this extremely bizarre video chat system where I picked up what equaled a pay phone and video chatted with a representative. This was while there were available representatives on site. The manager who "dialed" the rep didn't explain the process at all.
The representative I spoke to was fine, but she misled me and tried to up-sell me twice and then completely lost interest in helping me when she realized she wasn't going to make her sales quota through me. This whole process was entirely confusing and I don't know why a company would EVER consider doing this.
Second problem: We were told where are car was parked, and although there were reps available, no one took us to where the car was. They just kind of pointed and said, "It's near the fence." Um, the entire place is surrounded by a fence!
Third problem: They gave us no inspection paperwork. We had to get in the car, drive around and ask for it and then inspect the car ourselves. They took the paperwork afterwards, but who knows what they did with it!
Fourth problem: We returned the car 1 hour late, which meant we incurred a $30 fee for a late return. I understand that this is the policy, but didn't know before hand. The manager said he could do nothing except give me a gift certificate. Tough luck for me since I already swore up and down that I would never rent from Hertz again. I resolved to call when I returned home.
Fifth problem: I called and emailed customer service about my charge. WHen I finally got a hold of someone, they told me that there was nothing they could do since I already accepted the gift certificate, and because I accepted it, it meant that I agreed the issue was resolved.
That's when I was really incensed since no one ever said that by accepting the certificate that I agreed I was OK with being charged $30/hour. Because I most certainly was not! As a "goodwill" gesture, she reduced my fee by a whopping $15.38.
Consider this your fair warning. If I could give this company zero stars, I would. Go with Enterprise instead. You'll probably pay more, but at least you won't have to deal with Hertz.
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