I don't have any complaints about the food because it's just fast food and Wendy's is pretty much what you expect them to be. The low rating is because service is slow most of the time. Now I know today it's hard to find a job and I'm all for supporting people who need them, but clearly their cashiers is an example why their job can be easily replaced with a computer.
It never fails that I always have to repeat what I order twice. Not to make sure that my order is right but as I'm ordering. That's a big difference because it's as if they didn't just hear me literally a few seconds ago. Let me be clear that English is my only language so I don't have an accent.
Food is usually made in time. The ordering process is not something I'm looking for when you are dining in.