I really like the idea of this place but for some reason I ALWAYS have trouble getting served so I had to write it off. completely. While the milk shake line is pretty straight forward the line for chocolate is pretty much like a bar where everyone stands and tries to flag down one of the girls who are usually not paying attention ... The end result can be waiting 20-30 minutes to order while watching people who just walk in get their order before you...
As for the prices and quality I would say the milkshakes are a good value at around $5 but the chocolate is very expensive I grew up on Sarris's and the quality seems on par but twice as much $$$.