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  • This location has the absolute WORST CUSTOMER SERVICE AND EXCUSES. Who is managing the store , who hires these dudes who have no customer service skills. First, we bought 2 tires and were told it would take 1 hour. THREE HOURS LATER...next two weeks later one of the new tires blows on the highway, had to call roadside, when they show the other new tire is just about flat..no there were no nails but when we got it to another BIG "NO" they said the place we bought them they used old stems and didnt mount tires correct. How SAFE this makes you feel?? Two weeks later the same tire blows and the seal went bad so I went to the Germann BIG "NO" and was the only one in the store while standing there for 5 mnutes. Finally this guy DAVE asks if I need help, i told him the story how they mounted tires wrong had blow outs and said I now have a tire the seal went bad. We go out to the car and he rolls the tire and says I dont see any nails. Hello I just said the seal went bad. After explaining the store on Warner in PHX MGR said he would replace the tire for free, I could not get there cuz i didnt want to chance driving on spare. This guys says they dont see any problems with the tire and wil remount it. Only when you think you can get in and out in an hour..lol. DAVE then breaks me the news his mechanic ripped the inside seal bead and will need to put a new tire on it and they dont have one in stock. I told him the store on Warner 15 minutes away has one waiting for me can they arrange to get it..NOPE. He then presents me with a bill for $45 to mount and balance a new tire that they ripped the inside and i told him NO WAY am i paying a dime and I want his MGR. This dude come out and I told him the situation and i told him to call the MGR at the other store to get that tire. Ive been there for now over an hour and had 2 appointments in less than an hour. Well super DAVE comes back out and says he cant get the tire until tomorrow ( has to order one) are u kidding me? Oh an dhe says we'll waive the $45 charge..OMG your customer service is so bad ( YOU GUYS TORE THE TIRE ) I asked for the tire and rim from the garage, he was so polite and left it outside the door not offering to load back in my car. DAVE said he would call me tomorrow when the tire comes in. Next day passes and NO CALL FROM DAVE. I called them on WED ( which is now 2 days later) Dave says oh I was off yesterday and he will check..GUESS what, NO TIRE came in and I can go to another store to pick one up..AREYOU SERIOUS DUDE? Come to find out DAVE never ordered the tire which is why nobody called me the next day. Dave said use the paperwork I gave you to get the new tire at the other store..I said what paperwork. He never gave me anything. PEOPLE BEWARE of this store..ive been there three times and each time its getting worse. Poor management and follow thru and timliness is never met. The excuses and inconvenience is not worth going to this location. Say NO to BIG O!!
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