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  • A few months ago I booked a trip from Champaign to Chicago O'Hare to board an international flight. The bus was supposed to leave my stop in Champaign at around 04:15 or 04:20 don't remember exactly. Anyway, the bus didn't arrive at the designated time. I tried to call the office but no answer since they open the office later in the morning. I decided that if the bus doesn't arrive in the next few minutes I'll have to ask my wife to drive me to the Illini Terminal so a I can board the Peoria Charter bus to Chicago. Finally at around 4:45am (twenty minutes late), the Suburban Express bus arrived and we left towards Chicago. I asked the driver who was very polite and professional, why he arrived 20 minutes late he said that he had to go and fill gas to the bus since the previous driver left it almost empty. I wonder what would have had happen if a passenger would arrive 20 minutes late to board the bus. No, I didn't canceled my payment... The only good thing was the nice driver The most frustrating thing in this ordeal is that you can't contact anyone in the office between 04:30pm and 10:30am. If you give 24/7 bus service why you don't have someone on-call 24/7? Don't think I'll use them again.
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