After 2 estimates to replace my entire HVAC, my husband encouraged me to get one more estimate. I just happened to received a flyer in the mail from Luxury that day so I called. I spoke to Randy. He was patient, knowledgeable and honest (honesty is very important to me). He gave me the better equipment and still beat the other two prices. I bought the Carrier Infinity system. It was installed quickly (one day), seamlessly and with no issues or damage to my floors, walls, etc. I am a fussy customer and Randy stopped by today to answer some questions. I am confident I will continue to get excellent service from this company and so far I'm extremely happy with this quiet efficient system. It was not inexpensive, but you get what you pay for.