The last few times I've eaten there the service has been consistently bad. I wait anywhere from 5-10 minutes to get seated, not because there aren't tables, but because greeters are either on the phone or, in the most extreme case, first seating a group of her many friends who came to see her on her birthday. Then it takes another 10 minutes for a server to show up at my table, followed by another 10 minutes for simple water. The food arrives dried out from sitting under the heat lamp too long. I haven't given up on Carlos', but will stay away for a while in the hopes they work out their service issues.