I've been going to nationwide for three or four years. The staff seems young and earnest, but occasionally clueless. But, I won't be going back. I got an eye exam in January, paid the extra 40 bucks for the contact exam, got trials in February then got sick. Life threateningly ill. I wasn't able to go in for a follow up until now. Company policy says that after 30 days, I need a new contact lens exam. No exceptions. So, I'll be making my next appointment somewhere where they show some kindness and understanding. And I'll be contesting that charge on my credit card.