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  • Horrible customer service. We went to the drive thru and heard laughs before we even said anything. I ordered two croissants with butter and got barely any butter on my crossaints. I have never gotten that little bit of butter on a crossaint at a dunkin donuts ever before. I mean they charge for the butter it's not like it's free. I complained to Karoline and she just gave me some frozen butter that I couldn't even break apart with a knife. I asked if she could just put some more of her butter that isn't frozen on the crossaint and she said she put all she had on it. I asked for a refund and was given attitude. Karoline and her coworker both started talking crap about me in front of me, even mocking me by repeating my words and laughing outloud amongst themselves. It seemed like they were high on drugs or something. I have never been to such an unprofessional dunkin donuts ever before. This place needs to fire Karoline B and her coworkers and maybe hire new management or shut down. They are hurting Dunkin Donuts reputation.
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