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| - My high school ordered through Josten's for my grad invites. The first batch of graduation memorabilia was sent in a timely manner; however, I noticed that they printed my name wrong on the name cards I ordered.
I emailed the company and received an automated email back saying that they'd respond to my email in 2 business days. After two days came and went, I called Jostens, which was not an easy task. I called many times, but I wouldn't get through, so I sent another email. This one didn't get a response at all. This all happened on a Friday, so I couldn't try calling again until Monday.
After trying a few more times on Monday, I finally got through and I was reassured that they'd send a new batch out immediately and that I'd receive it in ten business days. Seeing that graduation is closing in, I said I wouldn't be able to wait that long and the woman on the other end told me she'd try to rush it. Ten days has come and gone, much like what happened with the emails (still no reply) and I still don't have my name cards.
Now, I'm graduating in less than two weeks and still haven't been able to send out invitations. I called asking for a refund, seeing as how I'll have to send them without the name cards at this point, and I was told that Jostens NEVER gives refunds, no matter the circumstance.
Honestly, don't even bother with this company.
Other than that experience, my cap and gown were fine. The invitations were pretty cheaply made; the card stock was pretty thin and some of them arrived wrinkled. Three of my outer envelopes arrived creased around the corners, but the inner ones were fine. My envelope seals were also a little wrinkled, and some of the seals at the end of the sheet were slightly cut off, but it wasn't too noticeable. The hoodie I ordered was comfortable, but not worth how much it costed.
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