I am so sad to say that the employees working at this Caribou are ruining the fabulous 'caribou' image. We were so excited to have a caribou in town since the coffee is delicious, but I have had way too many poor visits that I will not be going back. I keep trying to give them more chances but I'm done. I have waited for 15 minutes for ONE drink the last 2 times I've gone in. They always have trouble with their computers and can never figure out how to run my gift card. I always order an iced caramel crafted press and they always look at me like I'm crazy, it's right on the menu! I'm so sad that they can't get their acts together and have better management take over. If things don't change we are going to lose a good coffee shop in town.