I came in to purchase my grandmother a bracelet and charms for Mother's Day. I came the day before the holiday and expected it to be packed, but to my surprise it was packed, but I was serviced w/out a wait. The sales associate was VERY helpful & friendly, which you don't get at these Pandora chains. (Unfortunately) I purchased her a bracelet, and 3 charms. I received a free bangle w/my purchase. I was pleased! Great experience here.