I have been a loyal customer of H and R for years to get my taxes done. This year I received a letter from the IRS stating they never received my state payment. I immediately called the branch and drove to the branch to speak with a representative as payment to the state was done while at the office during tax filing. Sat down with the advisor and she immediately told us that WE needed to call the IRS and handle it ourselves without any guidance to help us resolve, and that she wasn't able to do anything. We showed her proof of payment in which was processed at the branch and questioned why "she wasn't able to do anything". She then stated that she would call the IRS to get this handled as I am assuming she just wanted to say what we wanted to hear. She said she would call us in a couple days to follow up with us after she stated she would call the IRS the following business day. A week goes by and no phone call at all. Called the branch a week later and she stated she never mentioned that she would call the IRS to help us clear up the issue. At that point, I realized that H and R block will only be helpful when they want your money and new clients. Unfortunately due to this, H and R block has lost another client. I would highly suggest looking elsewhere.