First, the food is always good. I know it can vary by location but this one is consistent. My gripes:
1) my food has never been hot. I get an alert that the pizza is out of the oven and 15 mins later an alert that it is on its way. I'm less than half a mile from the store and it still takes another 20+ minutes.
2) I never receive the sauces I order. I've probably lost $5 in sauces by now. I asked one driver to just credit it back and he panicked saying he would get in trouble for forgetting them. He was actually going to give me $0.50 from his pocket.
3) the drivers never follow the directions I provide. I live in a small but confusing complex. I give specific directions to get to my front door but every one that comes up tells me how hard it was to find my place. (Maybe that's why my food is so cold?)
I haven't worked in food service in many, many years but I would think you would read your entire order before leaving the store. It would save everyone some frustration.