The guys at Nordstrom sent a pair of my shoes to this shop and they came back looking like new! Sooo I took a another pair to Central. When I dropped in a few weeks later my shoes were not ready. I did not get mad because they had done such a phenomenal job earlier. I was frustrated because I live 45 mi away. The owner sensed my frustration and came outside to talk to me. He told me that the reason for the delay was that he had to special order the heels. He apologized for the inconvenience and offered to ship them to me for free. They arrived a few days later again, looking great. My bad. I should have called. I am a raving fan!