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  • I'm still holding. 22 minutes and 36 seconds trying to talk to someone in billing. My online account says I owe $0. My paper bill said I am past due and owe $135. The first Cox rep I talked to 45 minutes ago said I am only past due $35, but I need to prepay for next month's services. The second rep I talked to (who supposedly is transferring me to billing now) said he doesn't understand where the discrepancy is coming from. To him, it looked like I owe only $27.93 which includes March. But I better pay now, because that was due 10 days ago and I may be disconnected. Why can't someone competent answer the phones and figure this out? Ugh.
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