I'm still holding. 22 minutes and 36 seconds trying to talk to someone in billing.
My online account says I owe $0.
My paper bill said I am past due and owe $135.
The first Cox rep I talked to 45 minutes ago said I am only past due $35, but I need to prepay for next month's services.
The second rep I talked to (who supposedly is transferring me to billing now) said he doesn't understand where the discrepancy is coming from. To him, it looked like I owe only $27.93 which includes March. But I better pay now, because that was due 10 days ago and I may be disconnected.
Why can't someone competent answer the phones and figure this out? Ugh.