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| - My boyfriend and I decided to try out MOD after receiving a coupon for a free pizza in the mail. Like another reviewer, I really wanted to like it. The restaurant itself looks very charming and I really liked the idea that you could get as many toppings as you wanted for a flat charge. However, MOD Pizza failed to meet expectations in almost every regard.
The food - While I anticipated that the pizza would be small (we ordered two), a regular sized pizza would be considered a personal pizza almost anywhere else. The dough was extremely thin and chewy. To their credit, the toppings themselves tasted very fresh and were plentiful. They were however extremely light handed with them. We also ordered cinnamon strips with cinnamon sauce. They were in a word, flavorless. They were made from the same thin dough as the pizza, and they were lacking in any type of moisture. Not even the dipping sauce (which was very good) could save them. It was like eating cardboard.
The atmosphere - The moment you (or any other customer for that matter) walk in the door, you hear a chorus of "hello" and the moment you or any other customer leave, you hear a chorus of "thank you". After one of two people, it became extremely annoying. The ordering process is also rather cumbersome. As a first time guest, there is no direction or signage indicating that your pizza would be made assembly style. We instinctively walked up to the register to order. What's more, there were far too many people in the kitchen area than what was necessary. There had to be at least 5 people on the assembly line alone. One person put on the sauce, who then passed it to another person to put on the cheese. You also had to order all of your items in this line, even if it was a side that required no assembly. I mistakenly didn't order the cinnamon strips while in line and instead ordered them at the register. The cashier very rudely asked me if I had already ordered them, and if not I needed to get back in line to do so. As I found out, ordering them simply entailed writing my name on a piece of paper under some dough. Service was otherwise OK. Not great.
I can safely say we probably would never go back. Not even order online. That would require having to go in to pay, and to hear that chorus of hello and goodbye again. That alone makes me not want to go back. The cinnamon strips however were the clincher. I would not recommend this place.
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