Such an embarrassing night at Ryu. We have been repeat customers at Ryu for years. We made reservations for my family of five. Arrived and the restaurant was very busy. After we checked in with the hostess we waited for about 25 mins. A young family walked in and were immediately seated instead of my family. I inquired with the hostess who then checked with her manager and instead of just asking us to wait and comping a portion of our meal, they actually asked the family to get up from the table. They made a situation worse by embarrassing both the family they asked to get up from the table and my family. I urged the manager to leave the family seated but they decided to continue the path and all parties are now unhappy.
Restaurant etiquette is important, now you have lost many customers instead you could have kept two families as customers. I feel so bad for that family that was asked to get up, I am sorry for how this all played out.
To Ryu I will not be back again.