I called them the day of to book an appointment for a flat tire. They easily accommodated my time and were very organized and courteous. I did end up waiting for a while once I got there: I got there for 11 in which they took my keys right away, but I didn't see my car go to the back of the shop until around 11:30 in which it took about 30-40 minutes to patch the tire and put it back on the car. I didn't mind the wait since I brought some work to do and they did recommend a nice sit down place to eat while I waited. Overall very pleased with the service and am glad that it's around the corner from me!