I must say...we moved here from Oregon on July 4th 2014. We purchased a 325i in Oregon, had trouble with air conditioning when we arrived to Arizona. Loooong story, short. When we purchased the car the A/C should have been fixed by Oregon dealer. It was not fixed correctly. Chapman BMW offered to take care of the problem, put us in a loaner car, was very respectful, patient and kind about the whole situation. I say it this way because Chapman had to wait for payment from the other dealer in Oregon who almost wasn't willing to pay for something they had already agreed on paying for, if that makes sense? Anyways if it wasn't for the great service we received from Chapman BMW and the great team they have, my car and I would not be together anymore. .lol! They really are the best car dealer I have ever dealt with. Thanks Stacey Moore for all your help, and understanding..whoop, whoop!