BAIT-AND-SWITCH! Rented here here because they are the only place I could find in Phoenix that would rent to drivers under 21. (Wanted to share driving with my college-age son.) Was assured on phone when making reservation that there was no surcharge for under 21 drivers. (No written confirmation of either reservation or rate was sent though.) At the rental counter was told $19.95 surcharge for under-21 drivers was mandatory - take it or leave it. Also, when making reservation, I said I wasn't sure whether I wanted car for 2 days or longer, so was quoted weekly rate and daily rate for early return. At rental counter was told I had to commit to weekly rate (3x daily rate) at start or would be charged daily rate for all days of rental. I realize that with no written commitment, this is a "he-said, she-said" tale - but I still felt taken advantage of.
We rented the car anyway. They tolkd us it had 1/2 tank of gas, but in fact it had only 1/4 tank. And the car smelled unclean - like a combination of old urine and mold.
Too bad the rental availabilites for under-21 drivers are so scarce - so operators like this have yu over a barrel. If you're over 21, or can come wup with an alternative, GO ELSEWHERE!!!
(PS - these people also do business as "Phoenix Rent-a-car")