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| - I've been to Mel's Diner a hand full of times in the past 6 months. Nothing fancy, but clean, and comfortable. The food has been pretty good, portions large, and my coffee cup full. I love the chili....really good flavor with a bit of heat....service has been good and I have always been able to be in and out in under an hour.
My experience yesterday has me wondering if I will go back. Two of my coworkers and I went to Mel's for an early lunch around 11:30. The place was busy, but once seated, our server (younger female, lots of tats) took our drink order which we got right away and soon after took our food order (3 chef salads and a BLT)...we were engrossed in conversation and about 45 min later we notices most of the other customers had left and we still had not received our food. We continued to look around for the server. When spotted she did not make eye contact with us but continued to buss tables and attend to a table in the back room. When we finally got her attention.....with a really bad attitude, she made excuses about being busy...the other side was full and there was a large group...no apology about the delay...or when our food would be out (the only thing we ordered that required "cooking" was the toast for the BLT). She didn't even offer to refill our empty drinks...she went about bussing tables and tending to customers coming in....we were hungry and continued to wait...each time she came around the corner we hoped to see our food, but nothing. We had to get something to eat and get back to work, so we got up to leave. When walking up to pay for our drinks, one of the servers thanked us for coming in...our server never said a thing. We made a comment to the woman at the register about our situation and still no appology. Just told us how much we owed, and took our money...as we left we saw what appeared to be our order in the window behind the counter....very disappointing. I've worked in restaurants myself and know things get busy....that's what you hope for in that business, but this is no way to treat customers....we would have stayed if the server had left the nasty attitude behind and apologized for the delay...a refill of our coffee would have been nice too. Instead, we left and went to McGurkeys....great service...great food.
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