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| - We came here yesterday, and were in a small rush, needing to be in and out in 45 minutes. We've been her many times before, and loved it because it's close to our home. We waited at least 5 minutes, if not longer, to even be greeted. I even watched/heard other servers ask whose table we were.
Our server was new, and knew NOTHING. She was very shy and nervous.
By the time we were greeted, we were ready to order, but had questions.
My boyfriend couldn't remember the name of the sandwich he had with roast beef (The Titanic, he gets it every time and loves it), but she didn't know either and thought it was under burgers.
I ordered the Chicken Parmesan, comes with garlic bread and a salad(chicken and garlic bread is so crispy and flavorful, and the salad is hearty and topped with bacons crumbles.) Luckily, I knew everything that came with it and knew my options, so I walked her through my own order, but I could tell she didn't know what to ask.
My boyfriend also asked her if Goose Island IPA was on tap still, which she had to go check (it wasn't on tap anymore), but came back with another beer suggestion and responded with "whatever that is." He ended up just ordering a sweet tea, which he waited 45 mins for and ended up getting to go, along with our food because it wasn't ready yet.
Needless to say, we left angry because the service was slow and the server was not trained properly. When we got home, we also realized my boyfriend never got the potato salad he ordered. I'm giving it two stars just based on bad service. The food is great, but I do think management needs to make sure their servers know the menu before they are on the floor, this visit almost ruined it for us.
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