For over 2 years we've enjoyed a stop at this Chili's once per week after pickleball. As seniors, at the suggestion of one of their food servers, a couple of the members of our group have ordered off the children's menu. But 10 days ago we were suddenly told that ordering off the children's menu was not allowed. I understand a change in policy or perhaps a new manager wanted to enforce an old policy. No problem.
But after this we submitted feedback on the Chili's website inquired about what other options (senior menu , smaller portions, etc.) might be available. Like any "family", could some of us select children's portions as long as others were ordering adult entrees? Received a prompt (canned?) response that this was an area of concern for them and a general manager and/or area manager would contact us within 2 days. But as you might expect, there has been no follow-through on contacting us.
Oh well, we made an effort to make it work but have found several other restaurants willing to meet our needs.