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| - After reading so many 5star reviews and comparing some estimates from other body shops I chose LG because i thought they could do quality work and save me from my insurance deductible. While both goals almost happened, their communication and service was SO HORRIBLE there's no way I could say it was 5 stars.
First of all, I was never given an actual estimate verbally or in writing despite that I did ask for one. I was told they would use my insurance company's estimate and "probably" be able to save me 400 or $500. So, after asking for it in writing the best they would do was write down on their copy "-$400". This was my big mistake.
Unfortunately, I ran into some additional financial liabilities outside of LG. Since my truck is 10years old and I do not plan of selling it anytime soon, I asked them specifically to skip a couple of minor repairs (scratches on driver's side door and tailbed body) in order to save extra money. I asked them this before they began anything repairs however Alan, the first person i spoke with, wasn't there when i dropped it off and asked. I was told Alan would talk me the next day. He never did, I waited day in the day to call and confirm with him my requests. He agreed to accommodate me. He then said he would call me later in the week to update me as far as any unseen/unlisted damages. He never called. Again, I waited to call to give them the opportunity and not pester them. I called the ended of the week and left a message. No call back. I waited for a callback Monday the following week. No call. I called back finally got a hold of someone whotold me they hadn't even started repairs basically. I asked this people, not Alan, to confirm that my requests would be honored because I suspected communication was not there strong suit by now. I was told my requests were doable. Needless to say my truck was not ready in the 2 weeks they estimated. It took closer to 3 weeks. And once again I had to be the one calling nearly everyday to see if my truck was ready as things droned on.
When my truck was finally ready, I asked for the total. They had saved me almost my entire deductible, nerly an extra $300 in my pocket. However, I had assumed a much greater savings since i wanted them to not to pull dents or repaint on my driver's side-door and tailbed which means they wouldn't have to replace the Model name/logo which was $100 alone in my original estimate! So. . .i asked the gentleman, not Alan, if these requests were honored puzzled as to how this bill could be. He informed me only the tailbed was not repainted. I argued with him that i was being forced to pay for repirs i did not want. Eventually, he reduced the total by $200 IF i agreed to pay cash which i did so reluctantly.
Upon arriving to pick it up, I found out they did skip other repairs i did not want skipped, like: my rear alloy tire rim, my Model logo. At this point i was done with them and did not even mention it because i needed my truck back pronto. Upon leaving with my truck, I noticed the side mirror does not respond like the original. It was flimsier and started shaking/twitching at 65mph.
You get what you pay for. I wish I had gone elsewhere.
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