We had to rush to our daughter's Christmas concert after school and work recently and decided to place an online order. We thought we were ordering from the Promenade location because when you try to order online, three locations come up for Westlake: this one, Crocker Park and Center Ridge. I assumed we had the right one when we selected the "Detroit" location. In reality, you have to pass the North Olmsted location to find the 4th Westlake location on the list. WTH? That's absurd and an accident waiting to happen. So when we called to tell them we mistakenly placed an order there, they refused to cancel it. The first woman on the phone said the sandwiches had not been made but a second woman grabbed the phone and insisted they had been made but could not recall what they were. WHATEVER! They refused to refund our money. A few minutes after I hung up, they charged my card. I called back a few minutes later to let them know we had complained to the corporate offices after seeing that they charged my card AFTER I called to ask that they cancel. I know this because my Amex has a feature where within seconds after it is used without it being swiped, they alert me. So the store changed its tune when they knew I had caught them in a lie. They said my husband could stop in the next day to pick up cash but they could not refund the card. We said that was fine. When he arrived, the woman said she could not give cash without that manager present (despite that manager saying she was leaving a note for the morinng manager) and they sent him away. It was clear these people are absolutely desparate for money and they will do anything, including losing the business of customers *permanently* and causing all sorts of problems for themselves if it meant saving a few bucks. So what do you think they do when meat passes its freshness date? I shudder to think about the sorts of penny pinching unsavory things that may be happening at this location. The other subway location said it has heard so many complaints about this location and they think they intentionally want people to make the mistake of ordering from them online because it's the only way they get business. They said they could ask to have a clearer description of their location put on the site but they won't. STAY AWAY! Drive the extra five minutes to the one at Crocker or the Promenade or Center Ridge. This place is run by SCARY people with questionable business practices and all these other horrible reviews tell you the same! Run! Lol!