Brought my car in right when they opened for a tire rotation. Gentleman who took my information was nice, and quoted me 35 minutes as there were 2 people in front of me. I waited in the waiting room for a good 45 minutes and started seeing other cars completed who were in after me; nobody had said anything was going on. Waiting outside their doors as well and saw my car still with some wheels being taken off. Still nobody came to find me or tell me anything was wrong. Finally after about an hour my car was pulling out and I asked how 35 minutes turned into nearly an hour. That gentleman claimed he came to look for me to tell me a wheel was bent and they had a harder time getting it balanced. NOBODY ever called my name in the waiting area or right out the door. Would've been nice to know what was going on when it took place as I could understand the delay at that time. Nothing special about this place, was just OK for the purpose of a tire rotation.