I came in needing a replacement of a torn drive-axle boot on my 10-year-old Subaru Forester. Gene explained that I would get better value by replacing the axle as an assembly, with the boots on both ends. I was a little skeptical at this assertion, but his estimate was significantly less than what I was anticipating for replacing just the boot. The next morning the operation was performed while I spent a happy hour in the waiting room. The final bill was precisely equal to the estimate. I wish I had discovered Gene's years ago.