I decided to take my 14 month old son here for his first haircut and was able to get in the same day with an appointment. They do offer walk ins but I would highly recommend an appointment. As I got there, 4 more people were walking in. They are not very welcoming as no one greeted us, just watched us walk in and eventually asked if we had an appointment. Some of the ladies that work there are older and seem tired and not as cheerful as they should be especially in a place that deals with little ones. Our stylist was Michelle and she was awesome!! She talked to my baby and interacted with him while she cut his hair and didn't mind us standing around to watch her work. She was really nice and did a really good job!