I called them at 1 AM and they were at my house, making it all better by 2:00 AM. My insurance company recommended them and I am so glad they did. They took care of everything, and for the most part stayed in contact with me letting me know where they were with the process (there was one day where they just showed up at my house and then called me to come let them in... um, a little notice would be nice). Estimator Laura came out and did a great job explaining the rest of the process to me. Highly recommend them, especially in an emergency.