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  • My experience here was nothing short of exceptional!.. I was traveling for 10 days and didn't realize until I was mid air in my connecting flight that I had left my glasses at home. When I called to see if they would be able to assist me, the young lady over the phone was extremely detailed in explaining what all could be done an offering options. They were able to have me come immediately & were also able to work with my Dr's office back home to get my prescription and insurance I formation faxed over before I even ubered from the airport. I cannot tell you just how much of a stress relief that was... The same person I spoke with over the phone was once again patient in assisting me pick out frames and going over cost and selecting what made the most reasonable sense. There's no question that this is what is meant by exemplary customer service!.. I was already having one of those HORRIBLE days, and it slowly got turned around just by simple kindness... If I had ten thumbs, I would give them ten thumbs, but since I only have 2, I'll settle with giving them 2 thumbs then... simply exceptional
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