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| - I'm really sad to write this post. I love Payless. Really, truly. Their sandwiches, pizza, salads, and appetizers are delicious! I've ordered from here many times but these two incidents were just careless that I just can't trust it won't happen again.
First, I had my parents and grandparents come in from California at my house for my college graduation. We ordered two pizzas. When the pizzas arrived, all of the cheese and toppings had completely slid off. When we called and told them what happened the delivery driver told her boss that she got cut off and the pizzas slid off the seat. Instead of checking on the pizzas after the incident and letting us or her boss know the pizzas weren't in good shape, she still delivered them. All that was left was crust and the cheese was destroyed. It was just careless. I only live 3 blocks from the restaurant so for this to happen in 3 blocks makes me think she was also an erratic driver.
Second, I ordered a salad on the menu but wanted to make two modifications to my order which weren't drastic or difficult to understand. The guy who answered kept trying to say I wanted a different one when I was very clear in what I wanted. He seemed flustered and short-tempered. It seemed he finally understood what I wanted. Except that wasn't the case. When the food was delivered, I got the exact opposite of what I ordered. I brought it to the manager's attention upon calling. I work in the service industry and I get it things happen but someone who doesn't listen well, understand English very well, or take direction well should not be answering phones and taking orders.
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