If I could give my experience less than a 1 I would. So... let me walk you through what happen. My family and I arrive at Kona Grill and sit on the patio. There are other parties sitting at the other tables on the patio and inside is very busy. Understanding that it was busy we didn't say anything when 10 minutes rolled by and not 1 server came to our table with menus, water, nothing. 20 minutes later I had to go ask for a manager. Erika came to our table apologized gave us menus and and took our order. My lemonade came and tasted like water and so did my sisters so I knew it wasn't just me. Now a new sever came over and stated she will be helping us and she heard front the manager we had been waiting for a while and the manager was going to comp a dessert for the wait.
Fast forward, my fries were cold, cheeseburger off the happy hour meal was good and hot, husband enjoyed his crab crunch and everyone else was happy with their food.
The spicy shrimp tempura was not enjoyable and was not what I expected. I was thinking they would be fried deeper with dipping sauce on the side.
Ok so now the server comes around again and asked if we needed anything else, we say no she says she will get the bill and it took her 10 minutes to come back.
There was no comp on the meal, no 10% off for our inconvenience, nothing! And what happen to them offering dessert from the manager? I have been to Kona many times and always had an enjoyable experience but I will not be back.