It seems like staff doesn't listen to customers' directions very well. I've ordered from this place twice for my lunch break and twice they've delivered my food thirty minutes earlier than what I asked for, despite my clearly stating the time my break was. This is a problem if your lunch break is at a certain time. So I end up using valuable break minutes to go down and receive food that I have to wait another thirty minutes to eat, by which time it's lukewarm and/or soggy.
The first time, I let it go, but this time I called to register a complaint and was told that the delivery man would come back in thirty minutes (what good is that going to do?) and then was hung up on (I called her back and she denied doing it). Maybe there's a language problem (I see others have also noted this); maybe they just need to clean out their ears and actually try to to give a damn.
Needless to say, I have no interest ordering from a place that has no interest in meeting its customers needs. These people clearly have no idea what they're doing and no interest in trying to learn.
If the food were at least interesting that would be the saving grace, but it's generic, and average at best.
Avoid.