So I am going to fall on the 4 star side. It is based on the gut feeling that some of the small things can get worked out.
So let me start by saying that I am a fan of the burgers. They do not press them, they gently mold them. This makes a huge difference when it comes to how juicy your burger is and if they can actually make it med-rare. The buns are fresh and soft and toasted just right. I will say I had their spicy burger and it had good flavor, but was not spicy from a heat perspective.
The layout is a little odd and very industrial. Bar and tables to the rights, booths to the left split by a half wall. So it is not very warm and overly inviting, but it does facilitate larger groups and good conversation with your friends. No need to shout.
The server was really great and things were handled quickly. One thing I appreciate I that they actually have their staff taste everything on their menu. I find it amazing when I go to a restaurant and ask my wait person their opinion and they have not even tasted the food their. In this case, apparently the management team is on the ball. So my server was able to provide her insight and pros and conns of the two things I was interested in.
What I am not a fan of though is the ale cart approach to burger and fries. at ~$10.00 per burger, and few fries on the plate does not seem unreasonable. If you want to have your special fries as a separate side, that is fine, but be kind with the spuds.